pfSense Firewall Network Security Lab
Built a pfSense firewall in a virtual lab simulating a secure small-business network, with segmented zones and VPN access for remote users.
Jainam Shah
Desktop Support & Endpoint Specialist
Microsoft Intune, SCCM, Active Directory, Azure AD, M365
Mississauga, ON (open to relocating within Canada)
About
IT support specialist with 6 years of experience keeping people and their devices running in government and enterprise environments. I deploy and manage Windows and macOS devices with Microsoft Intune and SCCM, manage identity and access in Active Directory and Azure AD, keep endpoints compliant and secure, and write the runbooks my team relies on.
Experience
Cybersecurity Technical Support Analyst
Apr 2021 to Present
- Deploy, configure, and secure Windows and macOS devices with Microsoft Intune, Windows Autopilot, and Azure AD
- Monitor device compliance; apply updates, BitLocker encryption, and Conditional Access
- Resolve L1/L2 tickets in ServiceNow and Zendesk against SLAs
- Remove malware and remediate infected devices while protecting user data
- Write and maintain knowledge base articles and runbooks in Confluence
- Track software licenses and hardware assets
Desktop Deployment Technician (Contract)
Mar 2021
- Imaged, configured, and deployed laptops across multiple offices on a fixed election deadline
- Installed and configured network printers and scanners; maintained hardware inventory and asset tags
Service Desk Analyst
May 2020 to Feb 2021
- Administered Azure AD accounts and access for 10,000+ users and devices
- Supported enterprise SAN storage; handled incidents within SLA, including on-call
- Helped resolve a major NFS outage affecting multiple sites and documented the fix as a runbook
Skills
- Endpoint
- Identity
- Security
- Systems
- Networking
- Tools
Certifications
Education
Advanced Diploma, Computer Systems Technology: Network Technician and Security Analyst
Diploma, Computer Systems Network Technician
Bachelor of Technology, Computer Science and Engineering
Featured project
Contact
Mississauga, ON (open to relocating within Canada)